Salary: £13,552 – £15,103

Hours: 30 Hours per week

Contract Type: Permanent

Responsible to: Sports Duty Manager

Job Location: Main place of work is Greenbank Sports Academy, Greenbank Lane, Liverpool. All employees are required to be flexible in their approach.

Closing date: Wednesday 20 February 2019


Job Purpose

To assist customers in the gym, provide excellent customer service and ensure programmes are designed to suit individual needs.  To assist with bookings in the sports hall and ensure all equipment is set up in a timely and safe manor. To lead fitness based classes.


Main Duties and Responsibilities

  1. To work alongside customers in the gymnasium ensuring individual needs are catered for.  Prepare individual plans and support where needed.
  1. To lead a range of fitness and HIIT based activity sessions.
  1. Prepare the facilities and equipment, ensuring equipment is safe to use. 
  1. Ensure delivery of a high standard of customer care.  
  1. To participate in new member generation activities and retention activities.
  1. To undertake administrative duties and operate Sports Management booking software. Take customer bookings and payments.
  1. Ensure all equipment is maintained appropriately. 
  1. To promote the facilities and sports activities to potential participants, parents, schools and organisations.
  1. To comply with Greenbank’s confidentiality policies & procedures.
  1. Responsible for ensuring Health & Safety and Safeguarding are implemented and maintained.
  1. Ensure compliance with equal opportunities and other legislative requirements.
  1. Required to work as part of a team, sharing resource development and promoting good practice and customer service skills.
  1. Attend team and staff meetings as required and to attend and undergo training recommended by the line manager.
  1. Required to carry out other duties as assigned by Greenbank’s senior management team.


This job description is an outline of the main duties of the post. The post holder will be required to undertake other activities related to achieving the organisations objectives, as determined by the Manager.

This job description may be reviewed when necessary in line with the development of the organisation.

Greenbank is an Equal Opportunities employer and applications are particularly welcome from disabled people.

Applicants should note that the successful candidate will be asked to apply to the Disclosure and Barring Service.

Further information about the Disclosure Scheme can be found at


Person Specification

Candidate’s suitability will be measured by assessment in the following ways:

A – Application: I – Interview: R – References: O – Observation:


The main duties, qualities, skills, qualifications and experience required:


A recognised gym instructor qualificationA/O/I/R
Experience of working as part of a team dealing with customers with differing ability levels/support needsA/I/O/R
Experience of supporting people with individual needs and setting programmesA/I/O/R
Experience of setting up a range of sports equipmentA/I/O/R
Proven communication and customer care skills at all levels and the ability to liaise with internal departments and staff members.A/I/O/R
The ability to work on your own initiative A/I/R
Good organisational and administrative skills including basic word processing skillsA/I/O/R
Positive attitude towards equal opportunities and able to demonstrate commitment to the development of all A/I/O/R
Commitment to the promotion of safe learning and safeguarding practiceA/I/R/O



Experience of working with disabled peopleA/I/O
Hold a current first aid certificateA/I
Experience of leisure management software and dealing with money/transactions.A/I/O
Experience in working in the hospitality industry A/I/O
How to Apply

Use the button below to download the job application form then once completed email to

Application Form

Greenbank is an equal opportunities employer and provider of services.

No job applicant, trustee, member of staff, volunteer or service user should receive less favourable treatment on the grounds of race, colour, nationality, ethnic or national origin; gender; marital status or caring responsibility; sexual orientation; age; physical, sensory or learning disability; mental health; political or religious beliefs; long term health condition; employment status; unrelated criminal convictions; union activities.

Equality & Diversity Policy (158kb)